Changing Mobile Network Provider

Starting from 15 November 2008, Malaysians can say ‘Hoooorray!’. The day is finally here. With minimum MYR25, we can switch to another mobile network provider without having to change our current phone number.

For me, changing phone number when you decided to switch to another mobile network provider (MNP) can prove to be a hassle. I am working in communication industry where I have to be in constant contact with my bosses, colleagues, vendors, designers, suppliers and like-minded friends – Also, my family. What IF, I decided to change my number and forget to inform those people… then I’ll definitely be receiving numerous calls yelling and swearing at me. It is because of thousand of reasons that I can think of that deter me from changing my phone number. However, I am facing a little problem with my current MNP.

My current MNP is a conglomerate, which not only provides mobile network service; they own satellite TV station. Basically, I am the subscriber of both. I have nothing to complaint about their mobile network services before as I was happily using it for years. Unfortunately, things started to change when I got married and move to live with my hubby. The network coverage is SO BAD; if we want to make or receive calls, we have to make sure that we are standing at specific locations so that the coverage will not be interrupted. Those locations could be inside my room, outside our house and rooms upstairs; other than that, the coverage will be breaking up and we can hardly talk. From January to June this year, I have made 3 complaints to inform the situation, but their customer service answers and suggestions are very disappointing, such as:

“Ms. Innocence, can you check with your neighbours, within 400 meters radius, whether they are having the same problem? IF they are experiencing the same problem then you can alert us again.” – of which I did and made 2nd call to their customer service couple of days later.

“Ms. Innocence, is there any building that was built nearby your neighbourhood? We believe it may obstruct the coverage. Oh, you are living at residential area… Could you check is there any other MNP satellite tower nearby which may obstruct the coverage” – I did go and look around my neighbourhood including the shop rows. I was not too sure and few months later (I was busy with jobs then), I made another call.

“We think it is the structure of your house that obstructing the coverage.” – What?! So when I asked them what should I do, they kept repeating the same. I was pissed and said, “So, you are telling me that I have to demolish my house and rebuilt it according to your network coverage then it’ll solve the problem?” *slap forehead*

The last call made to the customer service was my last straw. It is intolerable but I keep on using the service because I don’t want to simply change my number. Patiently, this day is finally here. I am VERY happy. My only problem now, which MNP to choose? *Scratch head*


My friend switch to this MNP, yet to receive his feedback








My hubby wants us to switch to this MNP, they also giving out free blackberry when you swith to their network but as usual - you have to scrutinise their terms and conditions.



My current MNP